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Veromar makes every effort to safeguard the privacy of its website visitors.

Privacy Policy

Veromar makes every effort to safeguard the privacy of its website visitors and to comply with the Data Protection Act 1998. This policy explains the website data processing practices of Veromar.

What information do we collect?

In some areas, we may ask you to register your name and email address. We will also collect information from you if you contact us with comments or specific requests.

What do we use personal information for?

If you choose to contact us, we will use your personal information to deal with your request. This may mean we need to pass your details on to third party service providers who are contracted to Veromar in the course of dealing with your request. These third parties are obliged to keep your details securely, use them only to fulfil the request. We will not pass your details to anyone else or use them for marketing purposes unless we have already told you we will at the point of collection.

Information to improve our site

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our web site. These statistics do not contain personal data and cannot be traced back to an individual.

Business Terms & Conditions

These terms and conditions apply to all assignments carried out on behalf of you, the client, by Veromar or by Veromar’s affiliates, agents and sub-contractors. References to Veromar throughout include our affiliates, agents and sub-contractors where appropriate. You will be deemed to accept these terms and conditions in full unless you notify us and we agree to any variation in writing. These terms and conditions apply across all the divisions of our business. Although they deal primarily with our “offline” relationship with you, they also relate to the use of our websites.

Veromar – about us

Veromar is a partnership with a trading address at 20 Hawkmoor Parke, Devon TQ13 9NL. You can also contact us by email (info@veromar.co.uk) or telephone (01626 834700). Please contact either partner: J. Margaret Hiles or A. Vernon Hiles.

Our core business divisions are the delivery of (1) new product development and marketing; (2) business development consultancy; (3) eBusiness, advertising, publishing and creative services; and (4) professional marketing training. Our lead consultant Margaret Hiles is a member of the Chartered Institute of Marketing; and a Chartered Marketer, a status awarded by the Chartered Institute of Marketing in recognition of achievement in practical experience and expertise. We were established in 1997 and have considerable marketing, consultancy and training experience and are happy to provide testimonials and references upon request.

Initial consultation

Our first discussion or meeting with you is free of charge and is without obligation. Subsequent time spent on the assignment, including attendance at meetings and other expenses, forms part of the billable assignment.


Veromar generally agrees a fixed package price or a monthly retainer, either with a specific deliverable or a set number of hours committed.

Once sufficient information has been provided to Veromar, we will provide you with a written estimate. You will be deemed to have accepted this upon the earlier of (1) written confirmation, (2) your allowing us to commence work or (3) payment of the first instalment. If the specifications and/or schedules change during the assignment we will discuss with you any impact on the price and will agree a revised estimate with you in writing.

We are VAT registered (704334859), and any VAT invoiced on our fees and expenses is clearly itemised.

Billing and payment terms

Veromar generally splits the settlement of our bill into two or three payments to ensure both your and our cash flow is maintained. For example, our quote may specify that 50% of the bill is payable upon acceptance of the written estimate or quotation and the balance paid within 14 days of completion of the assignment. If no schedule is specified payment is due within 14 days of invoice date. Invoices may be emailed, posted or delivered by hand. Veromar’s policy is to release the copyright to a final report or to upload a final website only following payment of the final account.

Veromar reserves the right not to commence work on the assignment until the first payment has been received. If any phase of the assignment is delayed for longer than 30 days for reasons outside our control Veromar reserves the right to invoice for work completed to date.

We aim to pay our suppliers on time; and we respect clients who pay us likewise. In order not to penalise those who do pay on time, we reserve the right to charge interest on overdue payments at the rate of 8% above the Bank of England base rate accruing daily from the due date (as permitted by the Late Payment of Commercial Debts (Interest) Act 1998).

Duration of contract

Usually we will agree a contract for a fixed term (eg annual hosting) or for a fixed deliverable (eg website design, brochure, or training). The duration and notice period for a fixed term contract or the fixed deliverable will be specified in our written proposal to you.

Ownership and intellectual property

Where we use sub-contractors, the copyright for design or for photography may be retained by the designers or photographers (for example, we may have used photo library pictures which may not be copyright free; also refer to our web code exception below). However, where it is within our power to do so, our philosophy is that if you have paid us a fair price and on time the output from an assignment becomes your property, but only following receipt of the final payment.

Of course we have a reputation to protect: we ask therefore that you notify us in advance of any further use of the materials generated which was not as originally contemplated; and likewise, please notify us if you or your agents materially manipulate or change any of our output as we may have to renegotiate the terms with our subcontractors or suppliers.

In return for the above transfer of ownership rights in the output material, you give us a royalty-free, indefinite licence to use the material for Veromar’s promotional purposes. For example, we may use it on our website or in our portfolio; and material not specific to you, for instance scenery or locations local to you but excluding your property, will form part of our library and may be used by Veromar in the future.

Please note it is your responsibility to make sure that all materials supplied for reproduction or inclusion by Veromar – including, but not limited to, all data, images, text, copy, testimonials and logos – may be reproduced legally without infringing the intellectual property rights of any third party. You agree to indemnify Veromar against the full costs of any claim or loss incurred by Veromar as a result of any breach.

Copyright in these terms and conditions, Veromar’s training materials, the content of our website and certain other materials are © Veromar or used under licence. All rights reserved.

Your sign-off

While we make every effort to ensure the accuracy of the output material, we cannot be responsible for the correctness of the final copy and will require your written sign-off prior to completion of the assignment. If we do not receive your sign-off in writing you will be deemed to have accepted the copy within 24 hours of us submitting the final copy to you for final review. We will assume that any of your employees or agents who purport to sign off material in writing has your actual authority to do so unless you notify us otherwise in advance.

Limitation of our liability and your indemnity

Here’s our small print: the liability of Veromar to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the services or goods supplied by Veromar. In particular, Veromar shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to such accrual, claim, damages or expenses on a time basis. In particular, Veromar does not back up your data or website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Veromar cannot guarantee to be able to replace lost data. Veromar disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Veromar or third party contractors. However, nothing in these terms and conditions excludes or restricts our liability to you in the unlikely event of death or personal injury resulting from the negligence of Veromar.

You agree that you shall defend, indemnify, save and hold Veromar harmless from any and all demands, liabilities, losses, costs and claims, against Veromar, our agents, customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by you, your agents, employees or assigns. You agree to defend, indemnify and hold harmless Veromar against liabilities arising out of: (a) any injury to person or property caused by any products sold or otherwise distributed in connection with Veromar; (b) any material supplied by you infringing or allegedly infringing on the proprietary rights of a third party and (c) copyright infringement.

Confidentiality and privacy

We will treat all materials provided by you confidentially. Veromar is registered under the Data Protection Act 1998 (number Z9104523): all reasonable steps are taken to ensure that your data is secure and used properly.

Please note that unless you specify otherwise we will use email as the preferred medium for invoicing and sending you material for approval and you accept the risks of us doing so.

We use your personal information primarily to deliver the service or products to you. This may mean that we need to pass your details on to third party providers who are contracted to Veromar to assist us in the delivery (for example, technical support). These third parties are also obliged to keep your details securely. We will not pass your details to anyone else without your permission.

Conflict of interest

As one of Veromar’s business sectors is consultancy, while working for you we will not accept new instructions from a prospect that, in our opinion, is your direct competitor due to the potential for conflict. However, we reserve the right to work for businesses in the same sector as your business where we feel we have developed a specialist niche. In such cases if there appears to be an indirect conflict of interest we will ask the first client permission to do so before accepting the assignment of the second client.

Complaints and resignation

The team at Veromar is responsible for providing you with advice and materials which we believe best reflects your brief and needs. The team at Veromar wants you to be happy with our work. We realise you may occasionally take a different view; if so, please notify us immediately to give us an opportunity to rectify or clarify the matter. If we cannot satisfy your needs Veromar will resign from the assignment and make all reasonable efforts to find an alternative solution, whether in-house or externally. If we resign from an assignment or you choose not to use any material we have completed following your instructions, we will only invoice you for the costs incurred and the time we have expended up to that point.

Sub-contracting and third party costs

We may use third party contractors as an umbrella service to fulfil client requirements. Where it becomes necessary for you to contract directly with third parties (for example, printers, optimisation specialists), we will advise you in writing that you will be responsible to them directly for payment and subject to any additional terms they may have.

Where we incur external costs on your behalf we may require advance payment; and we reserve the right not to proceed with the assignment if prompt payment is not received.

Consultancy and/or website development

Together with you we will compile and agree at the outset an agreed specification which will include some latitude for development and change as specified in our estimates. Subsequent changes outside of the original specification will be subject to additional charges.

There will be circumstances where we or our sub-contractors need to retain the rights to certain generic programming code. Where this is the case, for example because a generic code has been developed for use in the market place, Veromar, itself and on behalf of its sub-contractors, grants you a non-exclusive indefinite licence to use that element of the code for the original purpose.

If you select the self-updating content management website module, we charge a licence fee. We reserve the right to block your use of this tool if your invoice is overdue.

Should you decide to move the hosting of your site to another provider, provided your account is up-to-date, Veromar will co-operate fully and within a reasonable timescale, subject to payment of a reasonable administration fee to cover our time costs.

Website [and email] hosting

Veromar reserves the right to suspend without notice any [email or] web hosting services if your account is in arrears and Veromar will not accept responsibility for any loss of your business in this event. Veromar provides an administrative service only and is not responsible for the delivery of hosting services (see below). All accounts are set up on a prepay basis. Although Veromar reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment.

Veromar reserves the right to cancel the hosting service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of hosting. If a customer contravenes Veromar’s terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice of 4 weeks to Veromar. To ensure continuity of your services you will automatically be charged again at the end of your prepay period unless we have received your prior notice of 4 weeks to terminate the agreement. Fees charged on a prepay basis are non-refundable. Customers are not entitled to receive a refund unless the service is cancelled by Veromar. In addition some accounts incur set-up or other fees; these charges are also non-refundable.

Veromar’s hosting agents are authorised resellers of domain registration and hosting companies and all website [and email] hosting services provided to you through Veromar are provided subject to the terms and conditions of the domain registration and hosting companies as set out in full on their websites.

Customers are required to ascertain the current domain registration and hosting company from Veromar and familiarise themselves with their terms and conditions at the outset. Domain registration and hosting company’s terms and conditions are incorporated into our contract with you and deemed to be accepted by you by your continued use of the services provided.

In particular, Veromar draws your attention to the following specific disclaimers that domain registration and hosting companies usually incorporate within their terms and conditions:

Domain registration and hosting companies will not be responsible for any damages your business may suffer. They make no warranties of any kind expressed or implied for services provided. They may not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure they cannot guarantee to be able to replace lost data. They disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by the company and its employees. They reserve the right to revise their policies at any time and it is important that customers from time to time should familiarise themselves with the companies current terms and conditions.

Ecommerce and merchant account

Veromar is not responsible for the provision, operation or security of your merchant account. Veromar provides ecommerce functionality under licence from different payment providers whose terms and conditions are incorporated by reference into these terms and conditions.

Your own website terms and conditions

Depending on the purpose and content of your own website, there will be a need for you to have your own privacy policy and terms and conditions. Particular care must be taken where you are selling online, as there are considerable legal pitfalls to be aware in terms of customer protection and rights. Veromar is not responsible for the drafting of these on your behalf and recommends these are drafted or approved by a specialist solicitor.

Search engine optimisation and registration

The optimisation of a website is an “art not a science”. At Veromar, unlike some of our competitors, we make no rash promises that we or our sub-contractors can get you to the top of every search engine. We or our sub-contractors will use all reasonable endeavours within the budget you allocate us to optimise and register the site in whatever manner we feel is appropriate and in our absolute discretion.

Direct marketing including by telephone, mail and email

Veromar will use all reasonable endeavours within the budget you allocate us to maximise the effectiveness of your campaign in whatever manner we feel is appropriate and in our absolute discretion. We make no specific warranty as to results or coverage.

Training and event management

Veromar is proud of its organisational abilities, but sometimes there are circumstances beyond our reasonable control. Our liability is limited as set out above. We recommend that you consider taking out specific insurance to cover cancellation and other risks


Veromar assumes no risk for losses or damage to physical products or goods once they have left our or our agents’ office, workshop, print works, warehouse or similar establishment. Please consider insuring any goods in transit or making arrangements for personal collection for valuable items.


Veromar reserves the right to make reasonable amendments to these terms and conditions, such changes shall be deemed to come into effect within 30 days of us notifying you of the changes by email, or sooner if it is reasonable or appropriate in the circumstances.

Governing law

These terms and conditions are governed by English law, and you and Veromar submit to the exclusive jurisdiction of the courts of England and Wales.

Website Information


All material appearing on the Veromar website is provided for general information only and does not constitute professional advice. The material on the site is not intended to be exhaustive on any particular subject, nor is it intended that it provide the detail necessary to give guidance in relation to a specific problem.

Veromar accepts no responsibility for any losses which arise from information contained in this site or other sites which may be linked to our site from time to time.

Please note that the nature of the Internet is such that there is no guarantee that the contents of any e-mail will remain private during transmission. If this concerns you, you may prefer to write or telephone instead.


Any software downloaded from this site or any other site to which it is linked is downloaded at your own risk. Veromar gives no warranty as to the suitability of any such software and accepts no responsibility for any losses which may result from such downloads.


All Rights Reserved. Reproduction in whole or part is prohibited without the permission of Veromar. Veromar owns the copyright in this site and the material published on it unless otherwise stated. All images are subject to copyright and cannot be reproduced.

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